My friend and I ordered some games from them. Katamari Damacy was pre-ordered. It arrived today. I ordered two used games from their online site on the 20th. Guess who doesn't have any games in the mail on the 30th? Their in-store sales are utter shit, everything there is Gamestop's price marked up two dollars. Their service is just horrid too. Everything in the PSX section is horrid quality, games are in crappy-ass holder boxes and the discs are crap condition.
This just fucking tears it. My friend bought a used game, A USED GAME!!! It is given to him in a slipcover with a piece of tape over the top. He returns it after finding out one of the disks is scratched to all hell and has writing on another (he got FF8). They told he couldn't return AN OPENED GAME. Because he took off a piece of tape from a fucking slipcover, no refund.
Fuck EB. Their service online is utter shit, and their game stores are horrid.