PORTLAND -- They say they waited for hours outside a local best buy store to buy the new Xbox 360 then were told the price would be different from what was advertised. Employees say management took advantage of the situation to make more money.
AD"I felt that they were cheating the customers. I had an 11-, 12-year-old child come up to me and say, 'I saved $400 -- that's all the money I have,'" Chris said.
We'll call him Chris because he doesn't want to lose his job at Best Buy, but he says he witnessed firsthand what he calls deception.
Here's the story: The Best Buy ad said the new Xbox 360 would cost either $299 or $399, depending on the model. But when gamers got in line they were handed this flier stating that the ad was incorrect and they would have to buy the game system as a packaged deal with all kinds of extras, bumping the price up hundreds of dollars.
We were told by managers that the flier was merely a suggestion.
"It was not a suggestion. 'They will be sold as a bundle,'" Chris said.
"To your knowledge, did anyone get to buy it for $299, $399?" I asked.
"No, there were no individual systems sold."
Chris tells us it was his local management that made the change and even admitted to him it was wrong to say the ad was incorrect, forcing the sale of the pricier packages.
"They admitted to you that it was wrong?" I asked.
'Yes, they did."
"And what did they say?"
"That they could only hope that it did not come back to bite them."
Again, local management denied our request for an interview even though corporate Best Buy has said in a statement, "Best Buy takes these allegations very seriously and is investigating."
"What was your response to the 11-year-old kid?" I asked.
"Pretty much, sorry, there's nothing I can do. I'm not a manager," Chris said.
I asked Chris why he wanted to talk to us about this.
"Pretty much because I felt that what the company was doing was unfair, and I felt bad," he replied.
We were told Tuesday by management that people could return any of the extras they felt forced into buying. But Chris, the Best Buy employee, said that is not true. He says one person has tried to return some of the extras and was denied.
The Oregon Attorney General's Office has opened a file on this case. If you feel misled by the ad, call the Oregon Attorney General's Consumer Hotline at (503) 229-5576.